(2007, 2008, 2014, 2015, 2016, 2017)
The Michaels Carrier of the Year Award goes to the top carrier, based on the following criteria:
- On time performance to their stores is most important. Must be 98% or better. This includes Dedicated and OTR deliveries.
- Communication and Customer Service. Must have daily professional communication with all appropriate Michaels Logistics entities.
- Surge Response. Must be able to double capacity during Michaels Retail Peak months and offer a variety of solutions for this complex issue.
